Refund and Return Policy for Montblancprecision

At Montblancprecision, we strive to ensure that you are completely satisfied with your purchase. However, if you need to return an item, our Refund and Return Policy outlines the process to make it easy for you.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return must be initiated within [insert number of days, e.g., 30 days] of receiving your order.
  • The return must include all accessories, manuals, and any promotional items that were included with the purchase.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at (907) 338-0517 or email us at info@richardmilleclass.com to request a return authorization.
  2. Provide your order number and reason for the return.
  3. Once your return is authorized, we will provide you with instructions for returning the item.

3. Refund Process

Once we receive your returned item and verify that it meets the return eligibility criteria, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow [insert number of days, e.g., 7-10 business days] for the refund to appear on your account, depending on your bank’s processing times.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Personalized or custom-made items
  • Gift cards
  • Items purchased during a sale or promotional event (unless specified)

5. Shipping Costs

Customers are responsible for the shipping costs associated with returning items unless the return is due to a defective product or an error on our part. In such cases, we will cover the return shipping costs.

6. Exchanges

If you would like to exchange an item for a different size or model, please follow the return process outlined above and place a new order for the desired item.

7. Contact Us

If you have any questions or need assistance with your return or refund, please do not hesitate to contact us: